About Us
Tidewater Payment Solutions delivers personalized, state of the art payment processing and fintech solutions
At Tidewater Payment Solutions, we understand that seamless payment processing is vital to the success of your business. That’s why our dedicated Merchant and Technical Support Team of experts are here for you, 24/7, to ensure that your business operations never skip a beat.
Our local support staff is always just a call away, ready to address any questions or technical issues you may encounter, allowing you to focus on growing your business, and to operate without interruption.
Ian Brown
President & Co-Founder
Born and raised in Baltimore, Maryland, Ian now resides in Carroll County, Maryland with his wife Jackie, and three sons.With over 15 years of experience in electronic payments, credit card processing, and revenue cycle management, Ian has developed a deep understanding of the complexities that businesses face across a wide range of industries.His expertise in payment processing technology enables him to apply cutting-edge payment solutions that improve efficiencies, enhance both client and user experiences, and ultimately streamline payment processes for businesses of all sizes.Ian is truly committed to providing personalized solutions that drive success, reduce operational overhead, and improve the overall financial health of every client Tidewater works with.
Jackie Brown
Vice President, CFO & Co-Founder
Jackie grew up in Western Howard County, MD, and currently resides in Carroll County, MD with her husband, Ian, and their three sons.After earning her Business Administration degree from Towson University in 2006, Jackie began her career in business management. She quickly advanced, taking on roles as COO, CFO, and CMO for a local chain of salons, all while launching her own side business.In late 2014, Jackie left her corporate position with the salon company to focus on growing her business, which was expanding rapidly as she also started her family. Balancing motherhood with entrepreneurship, Jackie continued to thrive and, in May of 2019, she launched another successful business, which remains prosperous today.In April of 2021, when her husband Ian transitioned from his tenured role in the electronic payments industry, Jackie played an instrumental role in co-founding Tidewater Payment Solutions, where she currently serves as Vice President and CFO. With her extensive background in business management and development, Jackie is committed to ensuring Tidewater is poised for growth, delivering exceptional service to both clients and the community.Under her leadership, the company is setting a new standard of excellence in the electronic payments industry, providing a level of care and service that is unmatched.
Michelle Scerbo
Administrator
Michelle grew up on Long Island, but has relocated to Lancaster, PA where she lives with her husband, Michael. She earned her master's degree in Literacy Education in 2015 while working in the Long Island school systems. After moving to Pennsylvania, Michelle explored a variety of office roles and discovered a passion for helping organizations run smoothly and efficiently. With nearly 10 years of professional experience, she has worked in Recruiting, Human Resources, Training, Compliance, and Customer Service. Michelle enjoys connecting with new people, learning how she can help, and finding quick, simple solutions to their questions and needs. Her diverse experience, positive attitude, and commitment to helping others make her a valuable part of any team.
